Luxury Hotel Club Supervisor Role

5 days ago


Kuwait City, Al Asimah Accor Hotels Full time

Experience a rare opportunity to join the esteemed Club Sofitel team as a Supervisor, where you will be responsible for delivering exceptional luxury service and ensuring a memorable experience for our discerning guests.

About Us

Sofitel Melbourne on Collins is a 5-star luxury hotel situated in the heart of Melbourne's shopping, theatre, and business precincts. Our hotel boasts 363 rooms with breathtaking views over Melbourne, an exclusive Club Lounge offering elevated French joie-de-vivre, sophisticated modern dining at No35 restaurant, and a unique signature cocktail bar, Atrium Bar on 35.

As a hospitality professional, you will thrive in this environment, where culture and tradition meet contemporary flair. You will have the opportunity to work with a talented team, passionate about providing exceptional guest experiences.

Job Description
  • Lead and Develop Team Members: As a Club Sofitel Supervisor, you will lead, mentor, and develop your team, fostering a fun and engaged work environment.
  • Assist Recruitment and Training: Collaborate with the Club Manager to recruit, induct, and train new team members, ensuring they are equipped to deliver outstanding guest experiences.
  • Rostering and Operations: Create rosters according to daily operations and budget requirements, allocating tasks efficiently to ensure seamless guest services.
  • Guest Services: Work closely with the Guest Relations Manager to allocate expressions to suitable guests, maintain Reception standards, and coordinate bookings for the Sofitel Club Business Centre and Boardroom.

Maintain high Food and Beverage standards, including stock control, inventory management, and ordering based on current and future occupancy projections.

Requirements
  • Minimum 12 Months' Experience: Proven experience in a luxury hotel Front Office position.
  • Previous Supervisory Experience: Previous supervisory experience preferred but not essential.
  • Strong Focus on Guest and Team Relations: Demonstrated ability to build rapport with guests and colleagues.
  • Excellent Communication Skills: Strong communication and interpersonal skills required.
  • Knowledge of Opera: Knowledge of Opera advantageous but not essential.
Salary and Benefits

We offer a competitive salary range between $85,000 - $110,000 per annum, depending on experience. In addition, you will enjoy benefits such as laundered uniforms, complimentary hotel stay package, and worldwide employee and family benefits at Accor Hotels.

About Accor Hotels

Accor Hotels is a global leader in the hospitality industry, dedicated to creating unforgettable experiences for our guests. We pride ourselves on attracting, recruiting, and promoting diverse talent, living by our Heartist principles: putting people at the heart of everything we do.



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