Digital Voice Communications Specialist

18 hours ago


Kuwait City, Al Asimah Vectrus, Inc Full time
Overview
Vectrus, Inc. is a global leader in providing mission support solutions to government and private sector clients.

Job Description
The VoIP/Video Engineer will serve as a subject matter expert with in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service, and QoS as referenced to DoD practices.

Responsibilities
- Provide implementation of new, existing, and future VoIP systems to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing current industry best practice implementation to include Cisco Call Managers, CUBE and Gatekeeper routers, and Unified Communications systems.
- Manage and maintain Tier 1 Cisco Call Managers, Gatekeepers, and Gateway equipment on all networks.
- Collaborate with Regional Cyber Center (RCC) and other Network Operation Centers (NOC) to ensure VoIP traffic does not interfere with or hinder network data traffic.
- Offer a basic understanding of VMware's vSphere infrastructure and virtual networking components for troubleshooting purposes.
- Provide expert technical support for existing and expanding VoIP networks, services, system upgrades, and equipment purchases to the customer while adhering to security fundamentals provided by DISA's Security Technical Implementation Guides (STIGs).
- Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
- Ability to troubleshoot servers and infrastructure equipment.
- Ability to assess networking requirements and provide solutions.
- Ability to make accurate and independent decisions under pressure.

Required Skills and Qualifications
- Experience with customer service-oriented companies.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

Benefits
This position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement program.

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