Service Garage Business Manager

2 days ago


Kuwait City, Al Asimah Al-Sayer Group Full time

About the Job

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  1. Achieve business plan objectives in General Repair, Body shop, Express Maintenance, and Quick Lube departments by managing service garage operations efficiently.
  2. Set and assign performance targets for service garage revenue, customer satisfaction, product categories, and geographical areas based on factors such as service capacity, turnover history, and forecasted budgets.
  3. Develop and implement incentive schemes to boost service garage activities and increase profits by promoting efficient service delivery and employee engagement.
  4. Create and execute marketing plans like new service launch events, promotions, and advertising campaigns to enhance service garage turnover and market share.
  5. Maintain and ensure service delivery quality standards and promotional plans are understood and implemented at all levels for maximum impact.
  6. Recommend the purchase of new equipment and materials to maximize efficiency and ensure state-of-the-art service operations, considering factors such as new car sales forecasts, new car models, and technological advancements.
  7. Organize the service garage layout, facilities, parking space, and product service bay design to increase service garage capacity and ensure smooth traffic flow.
  8. Ensure the constant update and maintenance of the service garage customer database.
  9. Address and resolve escalated customer complaints and represent the business unit at senior levels within the customer base to maintain and enhance its image, develop the customer database, and generate business.
  10. Monitor changes in market situations, legislative requirements, competition, and customer feedback, report to management, and recommend or implement actions to meet changing circumstances as required.

About the Company Culture

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The Al-Sayer Group is a Kuwait-based progressive business group with diversified interests in automobiles, transport, heavy equipment machinery, car rental and leasing, insurance brokerage, FMCG, tires, oil and paints. With a focus on total customer satisfaction, the company has developed a good customer base and earned recognition through its commitment to excellence, highlighted by the achievement of the first ISO 9001 certification in 1997.



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