Retail Sales Ambassador
3 days ago
Company Overview
IKEA is a Swedish-founded furniture multinational group that creates a better everyday life for the many people. We strive to offer a wide range of well-designed, functional home furnishing products at affordable prices.
We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.
Our core values include Home, People, Happiness, Development, Leadership, Inclusion & Diversity, and All with Passion.
Job Description
As a Retail Sales Ambassador, you will be responsible for optimizing the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales.
You will maximize sales in your area of responsibility using knowledge of your particular product range, top-sellers, and the local market and customers.
Using IKEA tools and the experience and expertise of your colleagues, you will support the efficient working of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.
Key Responsibilities
- Act as a highly efficient and staffed sales mechanism.
- Show home furnishing solutions full of inspiring home furnishing ideas.
- Serve as a well-qualified home furnishing specialist.
- Provide a day out for the whole family.
Key Assignments
- Approach customers who require additional help.
- Identify their needs by asking the right questions and advise them on the best solutions for their homes.
- Use different IKEA sales and communication channels and know-how for the different customers you meet.
- Keep your area of responsibility clean, tidy, priced, and fully stocked.
- Ensure the IKEA basic merchandising standards are in place at all times.
- Convey passion about IKEA products and actively learn about their features and benefits.
- Share this knowledge with customers and colleagues.
- Understand the store and department action plans.
- Take responsibility for your department goals and know how you contribute.
- Offer all the services available in the IKEA store to help customers make informed choices.
- Lead and/or support the implementation of planned commercial activities involving your department throughout the store.
- Maximize sales whilst maintaining profitability.
- Know and actively steer towards the top-selling and prioritized products.
- Demonstrate the ability to analyze and adjust sales space capacities based on system parameters.
- Secure high stock availability.
Qualifications
- Experience of working in a customer-focused service industry.
- Experience of working in a fast-paced environment.
- Experience of actively selling through understanding customers and their needs.
- Good communication skills.
- Flexible and able to work with high urgency.
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