High-Performing Retail Team Lead
13 hours ago
As a High-Performing Retail Team Lead at HRsource, you will be responsible for driving sales growth and delivering exceptional customer experiences in our luxury fashion department. This is an exciting opportunity to lead a high-performing team and take your retail career to the next level.
About the Role
The successful candidate will have a proven track record of leading teams and achieving results in a fast-paced retail environment. You will be responsible for building and maintaining strong relationships with customers, colleagues, and corporate stakeholders. Your ability to motivate and develop your team will be critical in driving sales growth and improving customer satisfaction.
Key Responsibilities
• Assist Associates with various customer service issues and provide guidance on resolving customer complaints.
• Build a local clientele by identifying and pursuing new business opportunities and promoting the store's products and services.
• Ongoing performance management to consistently meet goals, including tracking progress and providing feedback to team members.
• Demonstrate leadership and lead by example, setting high standards for yourself and your team.
• Implement and execute strategic business plans for the store, working closely with the visual department to ensure effective merchandise presentation and sales floor layouts.
• Maintain inventory accuracy and shrink rate within company standards by regularly following up with operations and executing initiatives as needed.
• Enforce merchandise standards as set forth by the visual department and maintain a consistent visual merchandising strategy across all departments.
• Consistently network with market competition in an effort to assist in staffing and recruiting, staying up-to-date on industry trends and best practices.
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and corporate office, fostering a positive and inclusive work environment.
Requirements
• Minimum 3 years of management experience; luxury experience is highly desirable.
• Strong interpersonal, organizational, and communication skills, with the ability to work independently as well as collaboratively.
• Proficient computer skills, with experience using retail-specific software and systems.
• Ability to manage and coordinate the daily operations of the department store and the daily activities of the sales staff engaged in promoting and selling products to ensure customer satisfaction.
• Maximize sales by building high-performing teams, enhancing our brand image in the market, and ensuring a consistent superior customer experience.
• Develop new customer relationships and interact with existing customers to increase sales, attaining monthly sales, conversion, and other KPI goals.
• Build strong partnerships with corporate, district, and/or regional managers, working collaboratively to drive business results.
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