Service Quality and Delivery Supervisor

6 days ago


Kuwait City, Al Asimah Petzone Full time
Job Overview

We are seeking an experienced Customer Service Supervisor to join our team at Petzone. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

About the Role
  • Leadership and Teamwork: You will be responsible for leading a team of customer service staff, providing guidance and support to help them achieve their goals and develop their skills.
  • Operational Excellence: You will work closely with other departments to identify areas for improvement and implement changes that drive efficiency and effectiveness.
  • Customer Focus: You will be responsible for ensuring that our customers receive a high level of service, responding promptly to their queries and resolving any issues quickly and effectively.
  • Process Improvement: You will work with our management team to develop and implement processes that improve the efficiency and effectiveness of our customer service operations.
Key Skills and Qualifications
  • Leadership and Teamwork: Proven ability to lead and motivate a team, with a strong focus on teamwork and collaboration.
  • Customer Service: Excellent customer service skills, with the ability to respond promptly and effectively to customer queries and concerns.
  • Operational Management: Strong operational management skills, with the ability to analyze data and make informed decisions.
  • Communication: Excellent communication skills, both written and verbal, with the ability to communicate complex information clearly and concisely.


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