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Help Desk Supervisor

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Role Summary

This senior leadership position involves overseeing the Automation Support Department (ASD) in Kuwait. The successful candidate must have a comprehensive understanding of information systems products/services and be able to lead and support ASD personnel.

Main Responsibilities
  • Provide expert Help Desk support to users with various systems issues.
  • Manage user-generated work orders and track their progress.
  • Liaise with other departments to resolve information systems problems.
  • Lead and support ASD personnel.
  • Ensure effective escalation and monitoring of complex technical issues.
Key Requirements
  • Relevant education or certifications.
  • Valid Secret clearance and U.S. Citizenship.
  • Experience with CompTIA Security+ and relevant technologies.