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Help Desk Specialist

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

About the Position:

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The Technical Operations Lead will oversee and support personnel of the Automation Support Department (ASD). This role requires technical software knowledge, experience handling complex technical situations, and excellent communication skills.

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Responsibilities:

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  • Ensures quality Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS, or communications systems issues.
  • Leads and supports all personnel of the Automation Support Dept. (ASD).
  • Ensures the escalation and monitoring of complex technical issues using the Remedy Ticket System, email, or by telephone.
  • Provides guidance to junior personnel for technical issues regarding software, hardware, and network problem solutions.
  • Supports analysis, design, testing, and implementation of systems and networks.
  • Ensures application of Information Assurance practices and procedures within the computing environment.
  • Performs other duties as assigned.
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Qualifications:

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  • Education/Certifications:
    • High School Diploma.
    • College degree or equivalent experience.
    • Must be a U.S. Citizen.
    • Must have and maintain a valid Secret clearance.
    • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs.
    • CompTIA Security+ and MCSA, MCSE, MCITP, MCP or Server+ is required IAW DoD 8570.1-M.
  • Experience:
    • Five or more years of related experience, preferably in a Help Desk environment.
    • Demonstrated strong customer service experience.
    • Prior satisfactory job performance.
  • Skills:
    • DoD Cyber Awareness Training.
    • Fort Gordon Cyber Security Fundamentals Training.
    • Knowledge and awareness of various DOD network policies.
    • Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
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Working Conditions:

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The work environment will be primarily indoors, with occasional outdoor work in extreme climatic conditions. Employee use of personal protective equipment (PPE) is required in certain areas.

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Physical Requirements:

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The role may require heavy lifting (up to 65 pounds), stooping, climbing, prolonged standing, and working in areas where a potential could exist for exposure to physical agents.