Luxurious Room Attendant – Deliver Exceptional Guest Experiences

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

The role of a Guest Servicing Agent is to deliver exceptional guest experiences by providing personalized service and ensuring the highest standards of cleanliness and presentation in guest rooms and public areas.

Responsibilities
  • To prepare guest rooms and public areas, ensuring all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
  • To replace mini-bar glasses, mugs and cutlery in the rooms.
  • To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
  • To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards.
  • To complete audits of the rooms on occupied rooms and departure rooms.
  • To ensure service areas are kept tidy and clear in coordination with the HOH porters.
  • To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel).
Key Skills and Qualifications
  • Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
  • The ability to prioritize and organize yourself.
  • Able to work under pressure and at high speed.
  • Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
  • 'Can do' attitude and able to adapt to changes.
  • Problem solving abilities.
  • Attention to detail.
  • Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision.
Benefits
  • Competitive salary.
  • Pension and life assurance.
  • 31–33 days of holiday (including public holidays).
  • Cashback for wellbeing/healthcare expenses & Perkbox.
  • Exclusive discounts:
    • Savoy, Fairmont, Raffles, and Accor hotels.
    • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
    • 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
  • Free stay at The Savoy after probation.
  • Colleague restaurant, interfaith prayer room and wellness room.
  • Laundry services for all colleagues.
  • Gym access, cycle-to-work scheme and Virgin Active membership discount.
  • Season ticket loan for commuting.
  • Employee assistance program.
  • English classes, optician reimbursements, and local discounts for F&B and retail.

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