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Luxury Guest Experience Specialist

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Are you passionate about delivering exceptional guest experiences? We're seeking a highly skilled Guest Service Ambassador to join our team in providing unparalleled service at the Porte Cochere.

Job Description

The Guest Service Ambassador is responsible for maintaining the highest standards of service at the front entrance, ensuring a seamless and memorable experience for our guests. Key responsibilities include:

  • Providing assistance with vehicle loading and unloading, transportation, and luggage retrieval;
  • Supporting expeditors and shuttle service as needed;
  • Performing room moves, guest room deliveries, and group activities as required;
  • Assisting with group transportation and luggage movements;

We're looking for an individual who possesses excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment. If you're passionate about delivering exceptional guest experiences and have a keen eye for detail, we want to hear from you

Key Responsibilities
  • Provide exceptional customer service at the Porte Cochere;
  • Assist with guest arrivals and departures, including vehicle loading and unloading;
  • Support expeditors and shuttle service as needed;
  • Perform room moves and guest room deliveries;
  • Coordinate group activities and provide assistance with group transportation;
Requirements
  • Bachelor's degree or equivalent experience;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a fast-paced environment;
  • Detailed and organized approach to tasks;
  • Valid driver's license.
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Competitive salary and bonus structure;
  • Ongoing training and development opportunities;
  • Access to our Employee Assistance Program;
  • Discounts on hotel services and amenities;
  • Opportunities for career advancement.