IT Customer Support Specialist

2 weeks ago


Kuwait City, Al Asimah beBee Careers Full time
Job Summary

This role involves front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues.

Responsibilities
  1. Support and coordinate with site Information Management Officers (IMOs) to optimize Service Desk resources.
  2. Assist IMOs with daily computer, network, and software management.
  3. Provide immediate on-site response to customers, troubleshooting, information exchange, and ticket submission assistance.
  4. Offer telephone support for initial troubleshooting and follow-up calls.
  5. Work in 12-hour shifts using Remedy and other tools to log and manage trouble tickets.
  6. Determine call routing for unresolved issues.
  7. Troubleshoot Microsoft OS issues, setup, and Office 2007.
  8. Manage logon and email accounts via Microsoft Exchange Server and User Manager.
  9. Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS.
  10. Document all activities for reporting purposes.
Requirements
  • Active Secret Security Clearance.
  • High School Diploma or GED; relevant experience may substitute for education.
  • Adherence to DoD 8570.01M with at least one baseline and one CE certification from approved lists (e.g., Cisco, CompTIA, GIAC, ISACA, ISC2, Microsoft certifications).
  • Minimum three years of customer service experience, preferably in a Service Desk environment.
  • Excellent interpersonal and customer service skills.


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