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Customer Support Specialist
3 weeks ago
We are looking for a highly motivated and results-driven Customer Support Specialist to join our team.
About the Role:
- Main Responsibilities:
- Deliver exceptional customer experiences through proactive communication, issue resolution, and timely responses to inquiries.
- Foster strong relationships with clients, providing ongoing guidance, support, and education on our products and services.
- Actively engage with customers to resolve queries, provide feedback, and ensure their needs are met.
- Collaborate with colleagues to drive execution, build trust, and demonstrate high integrity in all interactions.
- Adhere to company policies, procedures, and compliance requirements, ensuring regulatory obligations are met.
- Handle customer inquiries and issues through various channels, including phone, email, and live chat.
- Support clients with account opening procedures, document collection, and record-keeping.
- Assist customers with trading platform inquiries and provide training on our products and services.
- Liaise with internal departments to escalate and resolve complex issues.
- Maintain accurate records of customer interactions, comments, and complaints, reporting them to management as necessary.
- Develop and deliver training programs to educate customers on the use of our trading platform, products, and services.
- Maintain confidentiality and adhere to compliance requirements when handling customer data and privacy.
- Contribute to the development of new materials to enhance customer knowledge and understanding of our products and services.
- Bachelor's or Master's degree from an accredited institution.
- A minimum of 2 years of proven experience in customer support, demonstrating expertise and professionalism.
- Excellent written and verbal communication skills in English.
- Highly developed multi-tasking and time management capabilities.
- Strong interpersonal, leadership, and organizational skills.
- Excellent planning, forecasting, and analytical skills.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
- A competitive salary and benefits package.
