Retail Operations Supervisor

16 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Summary

The Operations Manager is a critical role within our team, responsible for leading the day-to-day operations of our store in Kuwait. This position requires a strong operations background, excellent leadership skills, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Main Accountabilities:
  • Lead store operations, including payroll, customer service, shipping/receiving, alterations, and facilities management.
  • Develop and implement training programs to enhance associate skills and knowledge.
  • Support supervision, staffing, and scheduling efforts, focusing on areas such as cashiers, security, receiving, and maintenance.
  • Verify the accuracy of receiving, transfers, damages, and returns-to-vendor (RTVs) to maintain accurate inventory levels.
  • Ensure store security measures are adequate and physical facilities comply with safety codes and ordinances.
  • Conduct regular inventory cycle counts as directed by management.
  • Facilitate communication between the store and central distribution and/or corporate inventory control.
  • Maintain operational reports and records to ensure adherence to company policies and procedures.
  • Evaluate and optimize back-of-house operations to ensure efficiency and effectiveness.
  • Secure the store and oversee compliance with all opening/closing and security procedures.
  • Support recruitment and hiring efforts to find qualified candidates.
  • Ensure timely submission of new hire, benefit enrollment, and employee change forms.
  • Collaborate with the management team to manage staffing, payroll, and scheduling.
  • Solve problems impacting store service, efficiency, and productivity.
  • Prioritize customer satisfaction and deliver exceptional service.
  • Exercise sound judgment and discretion in daily operations.
Requirements
  • At least 5 years of experience in retail store management with a strong operations background.
  • Able to work a flexible schedule, including nights, weekends, and holidays.
  • Demonstrated expertise in interpersonal, communication, organization, and follow-through skills.
  • Physical stamina to stand for extended periods and lift/move boxes of merchandise and fixtures.
  • Commitment to adhering to company policies, procedures, regulations, and standards.
  • Availability to travel when necessary.


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