Retail Operations Manager

1 day ago

Kuwait City, Al Asimah PrecisionHire Solutions Full time

About Us

Al Tayer Group's retail division, Al Tayer Insignia, is a leader in luxury retail in the Middle East.

We host a portfolio of some of the world's best luxury brands in fashion, jewelry, home, and department store categories.

Complementing our position in luxury retail, we have built new frontiers in lifestyle retail, representing leading brands in beauty, home, fashion, and hospitality sectors.

Our brands include Bloomingdales, Harvey Nichols, and Armani, to name a few.

About The Role

We are seeking a Retail Operations Manager for a fashion brand who can manage and develop the team to achieve high levels of revenue while maintaining brand image, operational compliance, and customer satisfaction.

You'll Be Doing

  • Functional Roles and Responsibilities:
  • Establish and maintain effective professional relationships with key business partners.
  • Understand customer profiles and ensure feedback is provided on marketing, buying, and planning to relevant parties.
  • Ensure visual merchandising standards are maintained within brand guidelines.
  • Implement company expectations of standards, maintenance, and cleanliness.
  • Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
  • Keep abreast of market trends and competitor activity and provide feedback/recommendations to the company.
  • Drive sales, monitor performance, and identify commercial opportunities and make recommendations to meet and exceed sales targets.
  • Cultivate a culture of excellent customer service, leading by example.
  • Resolve customer complaints effectively and promptly.
  • Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
  • Analyse stock management information available to ensure sales opportunities are maximised.
  • Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure buying/planning are aware of stock related feedback.
  • Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations.
  • Feedback to relevant parties.
  • Ensure all company policies and procedures are implemented and adhered to.
  • Prepare and implement stock takes in store in liaison with the operations team.
  • Ensure company health & safety standards are adhered to at all times.

People Management Roles and Responsibilities

  • Provide leadership and direction to team members towards the achievement of goals and objectives.
  • Couch and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

About You

You should have a graduate degree in any discipline and 3-5 years' experience of successfully running a profitable retail store.

This role offers an estimated salary range of $80,000 - $110,000 per year, depending on your qualifications and experience.

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