Retail Store Operations Manager
2 days ago
About Us:
Azadea Group is a leading retail company with over 40 international franchise concepts across the Middle East and Africa, operating in 13 countries with more than 700 stores. Our mission is to provide exceptional customer service and maximize sales and profitability.
Job Purpose:
The Shop Manager is responsible for overseeing store operations to ensure high-quality customer service, maximize sales, and meet company objectives. This includes managing inventory, maintenance, and maintaining the shop's external appearance according to brand standards.
Key Responsibilities:
- Detect and report on customer needs, market trends, and competitor activities impacting the region or market.
- Greet customers, offer assistance, and address their needs and complaints promptly while maintaining quality and customer service standards.
- Ensure store licenses and certificates are up-to-date, and employees' documents are valid and compliant with local regulations.
- Monitor inventory activities, including receiving, stock movements, transfers between shops, damaged items, and shrinkage.
- Analyze sales performance, identify top-selling items, missing sizes, and manage collection rotation in coordination with relevant stakeholders.
- Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
- Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs.
- Communicate sales plans and set daily and hourly targets for the team.
- Log and update commercial and operational information on provided platforms in a timely and accurate manner.
- Manage the allocated budget by monitoring expenditures within set limits, optimizing costs where possible, and reporting variances against the budget.
- Oversee the shop's image and ensure compliance with brand standards, including cleanliness, display, and maintenance.
- Develop comprehensive reports on key performance indicators (KPIs), sales trends, inventory levels, and team productivity.
Requirements:
- Bachelor's degree in a related field.
- Four to six years of experience in Retail or a similar role.
- Two years of experience in a managerial role.
Competencies:
- Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Decision Quality: Makes good and timely decisions that keep the organization moving forward.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Develops Talent: Develops people to meet both their career goals and the organization's goals.
- Values Differences: Recognizes the value that different perspectives and cultures bring to an organization.
Salary: Estimated salary range is $60,000 - $80,000 per annum depending on location and experience.
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