Restaurant Operations Director

4 days ago


Kuwait City, Al Asimah CAF Full time

**Job Overview**

Café operations require a unique blend of management and hands-on support. As our Restaurant Operations Director, you will oversee daily operations across multiple locations, ensuring compliance with industry standards and company expectations.

**Responsibilities**

  • Oversight of daily operations, including compliance with health regulations and local laws
  • Analysis of key performance indicators (KPIs) such as sales, labor/food costs, and customer satisfaction
  • Development and execution of data-driven action plans to improve outcomes
  • Maintenance of rigorous food quality and safety standards
  • Implementation of inventory control procedures to minimize waste and optimize supply chain efficiency

**Team Leadership and Development**

You will lead the recruitment, training, and mentoring of store management and team members to build high-performing teams. Conduct regular performance evaluations, delivering constructive feedback to drive continuous improvement.

**Customer Experience**

Champion exceptional guest experiences by upholding high standards of cleanliness, service, and food quality across all locations. Actively address escalated customer concerns, leveraging feedback to implement long-term service enhancements.

**Financial and Operating Oversight**

Manage budgets effectively, ensuring cost controls align with organizational goals. Collaborate with senior leadership to establish and execute sales targets, marketing initiatives, and operational strategies.

**Compliance and Reporting**

Ensure adherence to health, safety, and labor regulations, conducting periodic reviews to maintain compliance. Perform store and recipe adherence routine audits and prepare comprehensive performance reports for senior management.

**Training and Quality Control**

Design, implement, and lead training programs for store teams, focusing on company standards, leadership development, and regulatory compliance. Conduct daily site visits and operational audits to evaluate adherence to brand standards and identify areas for improvement.

**Required Skills and Qualifications**

Proven experience in multi-unit restaurant management, preferably in quick-service or fast-casual dining environments. Comprehensive knowledge of food safety regulations, operational best practices, and industry trends. Proficiency in restaurant management tools and software, with a data-driven approach to decision-making.



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