Restaurant Operations Director

1 week ago

Kuwait City, Al Asimah Procapita Group Full time

We are seeking a skilled Restaurant Manager to oversee daily operations at Procapita Group. This role involves ensuring seamless front-of-house (FOH) and back-of-house (BOH) management.

Key Responsibilities:
  • Operational Excellence:
    • Oversee daily FOH and BOH operations, ensuring smooth service and adherence to operational standards.
    • Manage and supervise staff performance, ensuring exceptional guest service.
    • Monitor food quality and presentation through regular line checks and tastings.
    • Ensure cleanliness and maintenance of all areas, addressing repairs and maintenance needs promptly.
    • Conduct shift meetings for FOH and BOH staff to ensure clear communication and alignment.
  • Financial Acumen:
    • Review daily sales figures, labor expenses, and inventory to meet budgetary goals.
    • Participate in weekly food and beverage inventory, analyzing costs and ensuring waste reduction.
    • Prepare and monitor budgets, controlling costs of goods sold and other controllable expenses.
    • Conduct weekly Profit & Loss (P&L) reviews with the management team.
  • Staff Development:
    • Ensure ongoing staff training and certification, including performance appraisals and coaching.
    • Develop and implement incentive programs to promote team motivation and collaboration.
    • Maintain a harassment-free workplace and resolve employee concerns effectively.
  • Guest Service and Sales:
    • Actively participate in sales-building initiatives and promotional events.
    • Handle guest complaints professionally, ensuring issues are resolved to maintain the restaurant's reputation.
  • Administrative Responsibilities:
    • Maintain organized records, logs, and documentation for cash handling, employee issues, safety incidents, and operational updates.
    • Ensure adherence to OSHA and workplace safety standards.
    • Use the Manager's Log to document critical operational, employee, and guest-related information.
    Requirements:
    • A bachelor's degree in Hospitality, Business Administration, or a related field is preferred.
    • Proven experience in restaurant management with proficiency in FOH and BOH functions.
    • Strong financial acumen, including budgeting, P&L analysis, and cost control.
    • Outstanding communication, leadership, and organizational skills.
    • Familiarity with food safety, sanitation, and workplace safety regulations.
    • The ability to work flexible hours, including evenings, weekends, and holidays.
    • Proficiency in restaurant management systems and computer applications.

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