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Healthcare IT Support Specialist
2 weeks ago
Key Responsibilities:
- Ensure seamless operation of health information systems and related software during regular working hours and 24/7 as needed.
- Administer and maintain the continuous functioning of healthcare IT infrastructure, including system maintenance and support.
- Collaborate with internal teams to coordinate system updates and other activities.
- Support users in generating reports using SQL queries from the database, enhancing data-driven decision-making.
- Work closely with hardware engineers to resolve system-related issues efficiently.
- Offer expert guidance to users on system features and functionality.
- Document all changes made to the system for transparency and accountability.
- Provide technical implementation services during new system releases, ensuring a smooth transition.
- Offer additional support as instructed by senior management.
- Test system compatibility with new operating system releases to ensure optimal performance.
- Maintain compliance with client policies and standards.
- Collaborate with the INFOSEC team for system audits, risk assessments, and vulnerability analysis.
- Report system issues to vendors and maintain a record of logged problems for future reference.
- Bachelor's degree in computer engineering or a related field is required.
- Proven experience in administering Windows Server 2012/2016/2019 and SQL databases is essential.
- Certification in Microsoft System Administration and ITIL is highly desirable.
- Adequate knowledge of SQL and programming is an asset.
- Prior experience with MEDITECH HIS training and certification is preferred.
- A minimum of six years' experience supporting hospital information systems and related activities, including participation in at least one successful system implementation.
- Strong interpersonal skills and a friendly demeanor are necessary for effective communication.
- Fluency in English is mandatory, with proficiency in Arabic being desirable.
This role requires a unique blend of technical expertise, business acumen, and excellent communication skills. If you're passionate about delivering exceptional service and driving success in a dynamic environment, we encourage you to apply.
