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Luxury Retail Operations Leader

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
Job Description

The Store Manager plays a pivotal role in driving exceptional client experiences and business success within a luxury jewelry environment.

Key Responsibilities:
  • Ensure daily operations run smoothly, maintaining compliance with brand standards across client experience, hygiene, merchandising, and security.
  • Deliver world-class luxury service by fostering strong relationships with VIP clients and guaranteeing team members provide an elevated and personalized experience.
  • Lead by example to achieve sales targets, team KPIs, and client retention goals, directly contributing to the boutique's profitability.
  • Train and develop team members on clienteling, product knowledge, selling techniques, and brand storytelling.
  • Maintain visual merchandising standards to reflect the luxury image and seasonal brand direction.
  • Coordinate client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care.
  • Manage stock levels, inventory controls, and product transfers; collaborate with back-office and supply chain teams for optimal stock availability.
  • Monitor daily financial operations, including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance.
  • Address client feedback and concerns with discretion, elegance, and a solution-oriented mindset.
  • Publish weekly/monthly sales reports, team performance updates, and market insights to senior management.
  • Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours.
Essential Skills and Qualifications:
  • A minimum of 3–5 years of experience in luxury retail, preferably in fine jewelry, watches, or high-end fashion.
  • Strong background in clienteling, customer relationship management (CRM), and delivering personalized shopping experiences.
  • Proficiency in English is essential; Arabic proficiency is also required, and additional languages are beneficial.
  • Exceptional interpersonal and communication skills, with a natural ability to engage discerning clientele.
  • Excellent grooming, professional etiquette, and emotional intelligence.
  • Strong leadership capabilities with a passion for developing talent and fostering team spirit.
  • Results-driven with solid commercial acumen and problem-solving skills.
  • Familiarity with POS systems, retail analytics, and Microsoft Office Suite is advantageous.