Luxury Retail Experience Manager
2 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Client Experience Manager.
The ideal candidate will have a warm and welcoming personality, with natural leadership and interpersonal skills. Adaptability to change, solution-oriented mindset, and emotional intelligence are essential qualities for this role.
- Key Responsibilities:
- Manage a welcoming team by ensuring understanding and deployment of the House's strategy, coaching for high client experience, fostering collaboration, and motivating through regular feedback and development plans.
- Coordinate boutique floor operations, including daily scheduling, ensuring optimal coverage, supporting sales teams, and proposing operational improvements for efficiency and service quality.
- Enhance client experience by being present on the floor, recognizing loyal clients, promoting client loyalty initiatives, and collaborating on projects to improve the client journey.
- Drive the business by supporting sales efforts, ensuring procedural compliance, and contributing to the boutique's strategic development while safeguarding brand equity.
About the Role:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service and Sales
- Industries: Retail Luxury Goods and Jewelry
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