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Education Team Lead

2 weeks ago

Kuwait City, Al Asimah Easy Apply Education Consultancy Full time

As a seasoned Education Team Lead, you will be responsible for leading our team in Kuwait and driving our expansion efforts forward. This role will play a crucial part in shaping the future of education for students in the region.

Responsibilities:
  1. We require a strong leader to recruit, train, and mentor our sales team to achieve individual and team goals.
  2. The ideal candidate will ensure timely responses to inquiries via various channels and consistent follow-ups with students.
  3. This role involves guiding the sales team in handling complex student cases and setting a good example.
  4. The successful candidate will address customer and employee issues promptly and professionally.
  5. Candidate will coordinate with counseling teams during office visits and online events/webinars for effective engagement.
  6. Represent the company at recruitment events, including fairs and school tours.
  7. Enhance the branch's visibility and reputation; monitor market trends and competitors.
  8. Identify improvement areas and propose solutions for growth.
  9. Organize events and ensure they are well-executed and meet standards.
  10. Train counselors for effective student engagement during events, including query handling and post-event support.
  11. Ensure the availability of resources for colleagues to perform their duties effectively.
  12. Maintain updated and efficient systems and ensure proper handovers during colleague leave.
  13. Enforce adherence to working timings and company policies, including addressing any violations.
  14. Ensure confidentiality regarding student documents and internal communications.
  15. Achieve sales targets for the designated market.
  16. Oversee office expenditure in collaboration with the Finance department and maintain necessary records.
  17. Participate in senior management meetings as needed.
  18. Assist HR functions, including maintaining personnel records and managing employee schedules.
  19. Collaborate with Call Centre, Admissions, Marketing, and Partner Relations departments to enhance student experiences and optimize recruitment strategies.