Customer Service Specialist

20 hours ago


Kuwait City, Al Asimah Alghanim Industries Full time
About the Role:
As a Customer Service Specialist - Social Media Response at Alghanim Industries, you will play a vital role in providing our customers with exceptional experiences across various social media channels.

Your Key Responsibilities:
• Engage with customers through social media platforms (Instagram, Facebook, Twitter, Live Chat, WhatsApp) to address their queries and concerns professionally and promptly.
• Understand customer inquiries by asking relevant questions based on established guidelines and resolve issues efficiently.
• Effectively manage complaints from dissatisfied or frustrated customers, aiming to resolve them quickly and escalate unresolved matters as necessary.
• Proactively prevent ticket escalation by resolving concerns immediately, ensuring seamless customer interactions.
• Collaborate with internal departments to resolve customer issues expeditiously, maintaining open communication and transparency throughout the process.

Candidate Requirements:
• Possess outstanding communication skills to craft compelling responses and engage effectively with diverse audiences.
• Demonstrate proficiency in electronic devices and related technologies, facilitating efficient issue resolution.
• Showcase a minimum of one year of experience in call center, customer care, customer service, or telesales roles, highlighting your ability to handle customer-facing tasks adeptly.
• Be proficient in Microsoft Office, enhancing your overall productivity and efficiency in the workplace.
• Possess excellent language skills in both English and Arabic (spoken and written), allowing for effective communication with customers across different languages and cultures.

Estimated Salary:
Based on industry standards, market conditions, and location factors, we estimate the salary for this role to be around KD 800 – 1,200 per month, commensurate with qualifications and experience.

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