Critical Incident Dispatcher

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About the Role

The Emergency Dispatcher will work closely with emergency responders to ensure seamless coordination and effective resolution of incidents. This role requires strong communication skills, attention to detail, and the ability to remain calm under pressure.

Key Responsibilities:

  • Receive and manage requests for emergency services, dispatching personnel to critical situations.
  • Provide pre-arrival medical instructions to callers, utilizing knowledge of emergency procedures and protocols.
  • Collaborate with emergency responders to ensure effective resolution of incidents.

Requirements:

  • A high school diploma or equivalent is required; a copy of the diploma must be provided.
  • CAC eligibility and/or the ability to obtain a Common Access Card (CAC) are mandatory.
  • A U.S. citizen with an active Secret Clearance is essential for this role.
  • International Fire Service Accreditation Congress (IFSAC) or Proboard Hazmat Materials Awareness certification is preferred.
  • American Heart Association CPR certification is also required.
  • Emergency Medical Dispatch (EMD) Certification within 30 days from hire date is a must.
  • A minimum of one year experience as a Police, Fire, EMS Dispatcher is desired.
  • Excellent communication skills, including clear radio and telephone communication, are crucial.
  • Ability to accurately record, transmit, and report information is necessary.
  • Fluency in English, both reading, writing, and speaking, is essential.
  • A typing speed of at least 35 words per minute is required.

Working Conditions:

  • Extremely hot temperatures above 100 degrees for extended periods may be encountered.
  • Noise levels requiring shouting to be heard above ambient noise may prevail.
  • Hazards such as moving mechanical parts, vehicles, electrical current, and exposure to chemicals may exist.
  • Light work requiring exertion of up to 20 pounds occasionally, 10 pounds frequently, and negligible force constantly may be involved.

We value diversity and inclusion in our workplace, promoting a culture of respect and responsibility. Vectrus is an Equal Opportunity Employer, considering all qualified applicants without regard to race, color, religion, age, sex, national origin, protected veteran status, or disability status.


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