Hotel Experience Ambassador

5 hours ago


Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time
Job Description

We are seeking a skilled Hotel Experience Ambassador to join our team at Four Seasons Hotels Ltd. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions between guests and our hotel services.

About the Role
  1. Guest Interactions: You will engage with guests in person and by phone, providing accurate information, responding to requests, and resolving any issues that may arise during their stay.
  2. Concierge Services: As a concierge expert, you will assist guests with inquiries related to hotel services, local activities, and events, ensuring they have a memorable experience.
  3. Team Collaboration: You will work closely with bell staff, housekeeping, and other departments to ensure smooth operations and effective communication.
Required Skills and Qualifications
  • Language Proficiency: Excellent reading, writing, and oral proficiency in English and Arabic.
  • Experience: Two+ years' experience working within a luxury hotel or similar environment is considered an asset.
  • Cultural Sensitivity: Strong cross-cultural sensitivity and customer service orientation.
  • Communication: Excellent interpersonal and communication skills.
What We Offer
  • Accommodation: Full board shared living accommodation in a high-quality compound.
  • Travel Opportunities: Complimentary nights at FS Hotels worldwide.
  • Social Events: Regular social and sporting events.
  • Relocation Assistance: Paid home leave tickets.

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