Executive Leader

1 week ago


Kuwait City, Al Asimah Ooredoo Full time
Senior Executive Position

We are seeking a highly skilled and experienced Senior Executive to join our organization in Kuwait City.

Key Responsibilities:
  • Provide first-level support and technical assistance for incoming queries and issues related to B2B customers.
  • Escalate non-resolved cases to concerned departments as per Call Center procedures.
  • Follow-up on progress of complaints settlement with departments involved, and ensure regular information is shared with customers.
  • Identify and escalate situations requiring urgent attention to shift leader.
  • Obtain customer confirmation before closing any trouble ticket and provide proper conclusion on remedy system.
Requirements:
  • Diploma/Bachelor degree in computer science, engineering or a related field.
  • Advanced routing and switching knowledge.
  • Basic voice experience.
  • Proficiency in both English and Arabic languages.
  • Knowledge and experience of customer service practices and Call Center processes.
  • CCNA (Mandatory)
  • CCNP (Preferred)
Additional Requirements:
  • At least one year of experience in the organization.
  • No valid warnings.
  • Last appraisal must be Solid Performer or higher.


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