Chief Digital Operations Lead

8 hours ago

Kuwait City, Al Asimah Alghanim Industries Full time

Job Description

The role of Chief Digital Operations Lead is a critical position that requires strong leadership skills and experience in managing digital initiatives. The successful candidate will lead a team of developers responsible for the operations and support of existing digital initiatives, including website and mobile app development, as well as future digital initiatives such as in-store kiosk marketplaces.

The primary responsibility of this role is to perform continuous assessment of systems and identify areas for improvement. This includes introducing and maintaining operational processes to address pain points and ensuring the applications are secure throughout. The role also involves collaborating with IT and business teams to integrate technology differentiators into the business and program planning cycle.

Key Responsibilities:

  • Work in partnership with the business unit as a member of the management team to fully understand key business drivers, processes, and needs.
  • Setup and follow the process for operational support to Business and Customers.
  • Strategize the operational tools and systems required to be in place for better control and monitoring of systems.
  • Collaborate with Infra, Security team for identifying operational improvements and execute the improvements.
  • Set up practices for security assessments with Security team and address the gaps.
  • Provide integrated IT support to the business unit senior management team.
  • Participate in wider business projects with an IT focus.
  • Work proactively and in partnership with IT to ensure that operational support is focused to achieve business as usual efficiency.
  • Review, define and challenge existing IT policies and practices with appropriate IT specialists and seek to continuously improve the services provided to the business.
  • Active participation & knowledge contribution in Solution designs of every individual feature to better shape the design for scalability.
  • Source, negotiate & manage 3rd Party suppliers & partners and forge partnerships with them for new technologies from long term perspective.
  • Lead aspects of applications selection and implementation from IT perspective.
  • Evaluating and introducing new technologies.
  • Continuous improvement of systems reliability and performance.
  • Involvement in the development activities when necessary.

Requirements

A bachelor's degree in engineering/science/IT coupled with solid technology background in web/software development is required. Minimum 8 years of experience in Retail/E-commerce industry and minimum 5 years of experience in leading the team(s) to drive and deliver the projects are necessary. The ideal candidate should have experience in leading development team to deliver multiple projects in parallel and should have strong experience in one of the frontend frameworks like Angular, React, Next JS. Working experience in implementation and architecture preparation of Microservices is also required. The candidate must have good understanding of retail business framework, technical architecture, deployment of commerce software and integration of the online store to third-party systems. Strong solution architecting skills with minimum 5 years of experience including application architecture, object and data modeling, database design etc. are essential. The ideal candidate should have grown in the technical career path with hands-on experience in web development, coding, and solution design. Knowledge of Agile Software development methodology is also necessary.

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