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Customer Support Specialist
3 weeks ago
Job Title: Customer Support Specialist
Job Summary:
We are seeking a highly skilled Customer Support Specialist to join our team. This individual will provide front-line support to customers, utilizing their technical expertise to troubleshoot and resolve computer, printer, and network issues.
Responsibilities:
- Interface with site Information Management Officers (IMO) to utilize Service Desk resources efficiently.
- Provide immediate response to customers at the Service Desk, troubleshooting and resolving issues.
- Offer telephone customer support for initial troubleshooting and follow-up calls.
- Maintain accurate records of trouble tickets using Remedy call management software.
- Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master and other authorized software.
- Create logon and email accounts using Microsoft Exchange Server and User Manager.
- Manage Network Services with Server Manager, Print Queue Management, and CISCO VMPS Administration.
Qualifications:
- Requires an active Secret Clearance.
- High School Diploma or GED required.
- Candidates must maintain at least one baseline certification and one computing environment certification.
- IAT Level I required.
- Minimum three years of experience in customer service environment preferred.
About Us:
We are committed to creating an inclusive and diverse workplace that values individual contributions. We provide equal opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, protected veteran status, or disability.
