
Business Support Specialist
2 days ago
- **Job Summary**:
This role involves providing exceptional customer support and technical assistance to B2B and B2C customers in Kuwait.
- **Key Responsibilities**:
We are seeking a skilled professional to join our team as a Telecom Operations Coordinator. The successful candidate will be responsible for:
- Providing efficient support for B2B customers over the phone with first call resolution KPI.
- Escalating non-resolved cases to concerned departments as per Call Center procedures.
- Following up on progress of complaints settlement with departments involved, and ensuring regular information is shared with customers.
- Identifying and escalating situations requiring urgent attention to shift leaders.
- Getting customer confirmation before closing any trouble ticket and providing proper conclusion on remedy system.
- Adhering to Call Center KPIs and defined service levels set on employee yearly objectives.
- Responding to email messages for customers seeking help and contacting them if required.
- Configuring customer devices step-by-step.
- Troubleshooting customer last mile and access equipment related to DSL, GPON, Fiber, 4G, and Wireless subscriptions.
- Ensuring customers' subscribed speeds match service subscription defined in Company CRM.
- Executing additional configuration as per customer request within customer subscription bundle and eligibility.
- Maintaining backbone links, network equipment, international circuits, and VIP customers.
- Opening tickets for any alert received and escalating the case to concerned departments.
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Business Support Specialist
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IT Support Specialist
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Product specialist
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Business Excellence Specialist
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Operations Support Specialist
1 day ago
Kuwait City, Al Asimah The Family Office Company Full timeThe Family Office Company is seeking an experienced Operations Support Specialist to join our team. As a key member of our business support function, you will play a crucial role in identifying and qualifying new leads.Key Responsibilities:Maintain accurate lead tracking and follow-ups in our CRM system.Prepare daily prospect lists for approval and provide...
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Business Development Specialist
9 hours ago
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Field Support Specialist
7 days ago
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Buying Team Support Specialist
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Business Growth Specialist
6 days ago
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Administrative Support Specialist
6 days ago
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Project Support Specialist
7 days ago
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Business Financial Analyst
7 days ago
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IT Support Specialist
2 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeJob OverviewWe are seeking a highly skilled IT Support Specialist to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.The successful candidate will be responsible for providing technical support and assistance to our customers via phone, email, and in-person.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a...
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Logistics Support Specialist
2 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Logistics Support Specialist to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.This role is responsible for coordinating the logistics of parts and supplies, ensuring seamless delivery and clearance of shipments. The ideal candidate will have excellent communication skills...
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Engineering Support Specialist
6 days ago
Kuwait City, Al Asimah Marriott International Full timeMarriott International is seeking a highly skilled Engineering Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to our engineering team, as well as performing routine maintenance and repairs on our hotel's mechanical systems.Your primary duties will include:Maintenance and repair of...
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Business Intelligence Developer
4 days ago
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Global Customer Support Specialist
7 days ago
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Business Growth Specialist
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Kuwait City, Al Asimah Alyasra Foods Full timeAlyasra Foods is looking for a Business Growth Specialist - Food Industry to join our team.As a Business Growth Specialist, you will be responsible for developing and executing strategic sales plans to expand market presence and identify new business opportunities.The ideal candidate will have a strong ability to build and maintain lasting customer...
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Technical Support Specialist
3 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeJob Summary:HealthCare Dynamics Gen. Trading Company W.L.L is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our staff, ensuring the smooth operation of our network printers, scanners, and other equipment.This is a challenging and...