
Business Excellence Specialist
2 days ago
As a pioneer in the Middle East, Zain Bahrain has revolutionized mobile telecommunications since its inception in 1983. Our rapid expansion strategy, initiated in 2003, has propelled us to become a leading player in the region.
About the RoleThe Business Excellence Specialist plays a vital role in ensuring that Quality, Environmental, and Security certification requirements are met and maintained. This specialist also supports the improvement of business excellence across the organization.
Key Responsibilities:
- Participate actively in internal audit reviews by assisting department auditees in understanding NCR findings, developing corrective actions, and following up until implementation.
- Map the universe of processes governing Zain operations and suggest improvements to optimize efficiency, applicability, and operability.
- Support process analysis to define gaps, analyze root causes, suggest improvements, and remove unnecessary steps to increase efficiency and effectiveness for customer satisfaction.
- Support strategies for implementing international standards agreed upon by top management and provide guidance on process-level requirements.
- Monitor and ensure the availability and accessibility of updated documents on the intranet for areas of responsibility.
- Conduct benchmarking customer interfacing processes with best practices in telecom and provide improvement options.
- Support follow-up of all Environmental Management programs set by owners.
- Develop successful and recurrent ISO certification by selecting reputable certification bodies, identifying candidate ISOs, driving acquisition, hosting audits, and following up on mitigation of non-conformities.
- Acquire strategically relevant certifications, such as data center certifications, and highlight key monetization opportunities.
- Promote and improve awareness on Quality concepts, tools, ISO processes, and Environmental Programs in assigned areas.
- Define performance measurement procedures and ensure their implementation, monitoring, and analysis by responsible departments.
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