Senior Operations Manager for Cleaning Services

3 days ago


Kuwait City, Al Asimah SRVME APP Full time
Job Description:

The Senior Operations Manager for Cleaning Services is a pivotal role within SRVME APP, responsible for overseeing the complete operations of the Hourly Cleaning Business Unit. This position ensures staff are managed effectively and operations run smoothly within designated timeframes.

Key Responsibilities:
  • Financial Responsibility: Manage profit and loss on the unit, develop budget and forecast for the unit, and deliver financial statements to higher management.
  • Operational Oversight: Ensure all scheduled cleaning services are completed within allocated time, verify proper use and care of cleaning equipment and supplies, and enforce safety protocols and cleaning procedures to maintain a safe working environment.
  • Team Leadership: Supervise and coordinate the cleaning staff during assigned shifts, assign daily tasks, monitor progress, and ensure completion, and provide on-the-job training to team members as needed.
  • Quality Control: Conduct inspections to ensure all areas meet cleanliness and hygiene standards, address and resolve client concerns or complaints promptly and professionally, and report any issues such as damage or maintenance needs to the appropriate department.
  • Inventory and Supplies: Monitor stock levels of cleaning supplies and request replenishments as necessary, ensure that equipment is in good working condition, and report issues for repair.
  • Documentation and Reporting: Maintain accurate records of shift activities, including completed tasks and staff attendance, and provide regular updates to the Operations Manager on team performance and operational challenges.
Qualifications:
  • High school diploma or equivalent required.
  • Minimum of 5-10 years of experience in a housekeeping role, with some hospitality supervisory experience preferred.
  • Familiarity with cleaning procedures, products, and equipment.
  • Experience in budgeting and financial management.
Skills:
  • Strong leadership and team management skills.
  • Good communication and problem-solving abilities.
  • Ability to work independently and handle multiple tasks efficiently.
  • Attention to detail and a commitment to quality.
  • Ability to work flexible hours, including evenings, weekends, and holidays.


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