Senior Billeting Operations Manager

9 hours ago

Kuwait City, Al Asimah Vectrus Full time
Job Overview

We are seeking a highly skilled and experienced Billeting Supervisor Lead to join our team at Vectrus. In this role, you will be responsible for providing exceptional customer service and coordinating the maintenance and upkeep of living quarters, customers, and staff.

This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization. If you have a passion for delivering excellent service and leading high-performing teams, we encourage you to apply.

Responsibilities

- Provide courteous customer service and coordinate the maintenance and upkeep of living quarters, customers, and staff
- Track and report site housing activities
- Responsible for providing living quarters for PCS, TCS, TDY, or R&R Soldiers daily
- Exact knowledge of all employees and their responsibility for the housing office, and participate in the career development of employees
- Able to react to last-minute changes in a timely manner
- Manage the day-to-day cleaning of billets which house the PCS, TCS, TDY, and R&R Soldiers
- Oversee the administrative processing and maintenance of Housing documents to reflect losses, gains, or applicable changes of personnel and equipment
- Plans, develops, and directs logistical and coordination support for multiple and simultaneous billeting and furnishings support requirements
- Interfaces with designated government representatives (i.e., COR, ACO, ACC), Vectrus LC V Management, and other Vectrus Contractor elements to assure smooth operations and compliance with Government directives, standards, and needs
- Responds to all Quality/Safety non-compliance concerns/issues (i.e., Customer comments, ICARs, NCR's) to quickly resolve findings, identify, and implement measures to prevent further occurrences
- Develops SOP's, work instructions, and training plans that support contractual requirements
- Reviews and approves bi-monthly work schedules, subordinate work assignments, time cards, and initiates overtime forecasts requests as needed to meet mission requirements
- Responsible for Key control, property book, and GFE accountability of all equipment for the housing office
- When openings occur in the sections, request replacements through the Sr. Billeting Manager, and assists as necessary in the interviewing process and recruitment of potential candidates for employment to housing

Qualifications

- Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required
- High school graduate or equivalent
- Ability to obtain host nation driver license
- Must be CAC Eligible and/or able to obtain a CAC
- Experience:
- Minimum of 5 years of work-related experience in customer service, hotel/military housing management, housekeeping, or related experience
- At least two years supervisory responsibility
- Skills:
- Familiar with military rank structure, and US Army regulation and pamphlets
- Proficient in intermediate-level MS Office software applications such as Word, Excel, Access, and Power Point. Flexible with excellent interpersonal skills
- Able to recognize and quickly resolve customer issues, and work independently with little or no supervision
- Handle multiple tasks at any given time
- Demonstrate strong leadership and influencing skills
- Supervisory Responsibilities:
- Must have the ability to work effectively with all levels of employees, including top, middle, and supervisory levels of management
- Requires a collaborative work style, fostering cooperation and teamwork
- Working Conditions:
- Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well
- Physical Requirements:
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects
- Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices
- Must comply with all Fire and Safety Regulations and post policies

About Us

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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