Marine System Technical Support Specialist

11 hours ago


Kuwait City, Al Asimah SRT Marine Systems Plc Full time

About Us

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SRT Marine Systems Plc is a fast-growing and ambitious multi-national company headquartered in the UK. Our company is a leading provider of marine surveillance technology and systems, with a strong focus on innovation and customer satisfaction.

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Our Mission

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We are committed to making a global impact in the marine domain by delivering cutting-edge technologies, products, and systems that enhance security, safety, and environmental protection and sustainability. Our customers are worldwide, ranging from national coast guards to individual vessel owners.

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The Role

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We are seeking a bi-lingual (English & Arabic), ambitious, and talented individual with a background in system type product training or product management. The successful candidate will be trained to expert level on our system to provide frontline continuous operating support to our customer.

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As a Marine System Technical Support Specialist, you will work closely with our customer to configure system functionality settings that deliver optimal outcomes. You will understand the customer's operational objectives and problems, evolving system settings and configurations to solve these challenges.

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You will help the customer integrate their organisation fully within our system platform, providing front-line user support to ensure smooth system usage. Additionally, you will provide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams.

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Requirements

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  • Kuwait National Bilingual, English & Arabic">
  • Inquisitive with excellent problem-solving capabilities">
  • Excellent interpersonal communication skills">
  • Professional and discrete">
  • Natural ability to quickly understand new concepts and products">
  • Experience from a customer support or product management or training background for complex computer applications">
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Benefits

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We offer an excellent pay package, long-term career development opportunities, and benefits including private medical care.



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