Customer Service Expert Wanted

21 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Responsibilities
  1. Customer Service: Provide high-level customer service, responding to customer calls and inquiries in a professional and courteous manner.
  2. Shipments Management: Track and trace shipments, investigating any issues or discrepancies, and ensuring that customers are informed of the status of their shipments.
  3. Product Promotion: Promote and sell DHL's value-added services, contributing to country revenue targets.

Additionally, you will maintain a thorough knowledge of all departments, DHL network, products, and services, enabling you to provide accurate information to customers. You will also highlight recurring problems and suggest solutions to improve DHL's procedures and services.



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