Project and Portfolio Governance Expert

21 hours ago


Kuwait City, Al Asimah TheKuwaitiDanishDairyCompany Full time
Key Objectives

The primary objective of this role is to ensure the successful delivery of IT services by managing and monitoring project progress, ensuring customer satisfaction, and maintaining clear communication with stakeholders.

Responsibilities
  1. Supervise and lead a team of service desk agents and technicians, providing guidance and support.
  2. Ensure timely delivery of IT services to end-users and customers, meeting or exceeding predefined SLAs.
  3. Oversee the handling of IT incidents and service requests.
Requirements
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.
  • Strong technical skills, including knowledge of IT systems, hardware, software, and network troubleshooting.
  • Experience working with ITSM tools and project management software.


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