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Strategic Project Manager
15 hours ago
Job Description
We are seeking a highly skilled Project and Service Delivery Manager to lead our IT services delivery team. This is a pivotal role that will drive operational excellence and support our organization's technological initiatives.
- Manage the organization's project portfolio, ensuring alignment with strategic objectives.
- Establish and implement a project management framework based on industry best practices, including methodologies, phases, deliverables, and templates.
- Lead IT projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined scope.
- Monitor project progress and performance, addressing risks and ensuring adherence to deadlines and budgets.
- Collaborate with cross-functional teams and stakeholders to ensure project success and alignment.
- Develop governance processes to maintain consistency and quality in project delivery.
- Supervise and guide the service desk team to ensure timely and effective resolution of IT incidents and requests.
- Ensure adherence to service level agreements (SLAs) and implement continuous improvements to enhance service quality.
- Analyze service desk metrics and customer feedback to identify and implement process improvements.
- Bachelor's degree in computer science, information technology, business, or a related field; a master's degree is preferred.
- ITIL and PMP certifications are required; MoP and SDLC certifications are an advantage.
- 5-7 years of experience in project management, including portfolio management; supervisory experience in IT support is a plus.
- Bilingual proficiency in Arabic and English is required.
- Strong knowledge of IT systems, hardware, software, and network troubleshooting.
- Proficiency in ITSM tools, project management software, and analytical tools.
- Excellent communication, leadership, and problem-solving skills.
- Strategic mindset with the ability to align projects with organizational goals.
- Customer-focused approach with a commitment to delivering exceptional service.
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