
Service Delivery and Project Portfolio Manager
15 hours ago
Project and Service Delivery Manager
About the RoleTheKuwaitiDanishDairyCompany is seeking a highly skilled Project and Service Delivery Manager to oversee the project portfolio within the organization and ensure the overall service delivery of the MIS/IT team. As a key member of our IT department, you will be responsible for managing and monitoring project progress, ensuring customer satisfaction by delivering services/projects on time and within budget.
Key Responsibilities- Establish and maintain project governance structures, processes, and standards.
- Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
- Collaborate with project managers and teams to ensure proper management of projects.
- Maintain clear communication with project sponsors, stakeholders, and management to ensure alignment and support.
- Evaluate the performance of projects and the portfolio as a whole, identifying areas for improvement.
- A bachelor's degree in computer science, information technology, business, project management, or a related field is preferred. A master's degree is a plus. ITIL and PMP certifications are required.
- Extensive experience in project management, with at least 5-7 years in a portfolio management role. Prior experience in a service desk or IT support role is a plus.
- Strong understanding of IT systems, hardware, software, and network troubleshooting is necessary. Familiarity with various operating systems, ITSM tools, and project management software is advantageous.
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