Store Operations Manager

12 hours ago


Kuwait City, Al Asimah HRsource Full time
Job Description:

The ideal candidate for this Store Director role would come from a tier one luxury brand, possessing experience in RTW, Leather Goods, or Jewelry. They should have a minimum of 5 years of luxury industry experience and be skilled in maintaining efficient client bases.

Key Responsibilities:
  1. Staff Training and Management: Train all store associates, ensuring they provide optimal services to customers.
  2. Visual Merchandising: Maintain all displays according to marketing standards and ensure replenishment.
  3. Compliance and Training: Provide required training for staff and ensure compliance with all company procedures and policies.
  4. Hiring and Staff Development: Select and hire staff for vacant positions, interviewing individually to ensure optimal skills for the position, and provide required training for efficient working.
  5. Product Knowledge: Provide training to all employees for product knowledge.
  6. Boutique Environment: Maintain a professional environment in the boutique at all times and ensure achievement of all monthly sales targets.
  7. Cash Handling and Inventory: Assist staff in providing optimal services to all customers and administer all shifts, ensuring compliance with all cash collection procedures. Manage optimal levels of inventory and stock.
  8. Customer Service and Sales: Provide the highest levels of customer service to support the growth of sales.
  9. Performance Management: Performance management including setting, monitoring, and tracking sales associate individual targets on a regular and consistent basis, providing feedback as needed.
  10. Client Interface: Interface with clients as needed to ensure that their needs are being met.
  11. VIP Outreach and New Business Development: Manage departmental VIP outreach efforts and coach sales staff in client development/CRM. Develop and manage new business development ideas for the overall store.

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