Client Support Director

6 days ago


Kuwait City, Al Asimah SmartPet Full time

Job Description

As a Customer Service Manager at SmartPet, you'll be responsible for leading our customer service team to deliver exceptional support and exceed customer expectations. This role requires a unique blend of leadership, communication, and problem-solving skills, as well as a passion for customer-centricity.

You'll collaborate closely with cross-functional teams to address customer concerns, develop strategic initiatives to improve customer satisfaction, and continuously improve our customer experience.

Key Responsibilities
  • Lead a team of customer service representatives to provide top-notch support and resolve customer issues efficiently.
  • Collaborate with sales, product development, and other departments to address customer concerns and provide input for service enhancements.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Stay up-to-date on industry trends and best practices in customer service.

Requirements

  • 5+ years of experience in customer-facing roles, preferably in a leadership position.
  • Proven track record of improving customer satisfaction and retention rates.
  • Excellent leadership and communication skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

Benefits

  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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