
Client Support Director
6 days ago
Job Description
As a Customer Service Manager at SmartPet, you'll be responsible for leading our customer service team to deliver exceptional support and exceed customer expectations. This role requires a unique blend of leadership, communication, and problem-solving skills, as well as a passion for customer-centricity.
You'll collaborate closely with cross-functional teams to address customer concerns, develop strategic initiatives to improve customer satisfaction, and continuously improve our customer experience.
Key Responsibilities- Lead a team of customer service representatives to provide top-notch support and resolve customer issues efficiently.
- Collaborate with sales, product development, and other departments to address customer concerns and provide input for service enhancements.
- Develop and implement strategies to improve customer satisfaction and retention.
- Stay up-to-date on industry trends and best practices in customer service.
Requirements
- 5+ years of experience in customer-facing roles, preferably in a leadership position.
- Proven track record of improving customer satisfaction and retention rates.
- Excellent leadership and communication skills.
- Able to work in a fast-paced environment and adapt to changing priorities.
Benefits
- Competitive salary and bonus structure.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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