Airport Customer Service Representative

1 week ago


Kuwait City, Al Asimah Emirates Full time

Job Summary

We are seeking a highly skilled and experienced Airport Customer Service Representative to join our team at Emirates. In this role, you will be responsible for providing exceptional customer service to passengers at the airport.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. As an Airport Customer Service Representative, you will be the face of Emirates and will play a critical role in ensuring that our customers receive the highest level of service.

Main Responsibilities

  • Customer Service: Provide exceptional customer service to passengers at the airport, responding to their queries and resolving any issues in a timely and professional manner.
  • Check-in and Baggage Handling: Assist with check-in and baggage handling processes, ensuring that all procedures are followed and deadlines are met.
  • Flight Information: Provide accurate and up-to-date flight information to passengers, including flight schedules, departure times, and gate numbers.
  • Passenger Support: Offer assistance to passengers who require special support, such as those with disabilities or language barriers.
  • Teamwork: Work collaboratively with other teams, including ground handlers, lounge staff, and security personnel, to ensure seamless operations.

Requirements

To be successful in this role, you will need to have:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with passengers from diverse backgrounds.
  • Customer Service Experience: Proven experience in customer-facing roles, with a track record of delivering exceptional service.
  • Problem-Solving Skills: Ability to think critically and resolve problems in a calm and professional manner.
  • Language Skills: Fluency in English, with knowledge of Arabic and/or other languages an advantage.
  • Education and Training: O-level or equivalent qualification, with relevant training in customer service, ground operations, and reservations.

What We Offer

We offer a competitive salary of KD 800 - KD 1,200 per month, depending on experience, plus benefits including:

  • Flight Discount: Discounts on flights and hotel stays.
  • Medical Insurance: Comprehensive medical insurance for employees and dependents.
  • Annual Leave: Generous annual leave entitlement, plus public holidays.
  • Pension Scheme: Employer-matched pension scheme.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and a cover letter, to www.emirates.com/careers.



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