Customer Service Ambassador

1 day ago


Kuwait City, Al Asimah 7d Full time

At 7d, we're seeking a highly skilled CUSTOMER SERVICE AMBASSADOR to join our team. In this rewarding role, you'll be the front line of support for clients and customers, ensuring they're satisfied with our products, services, and features.

About the Role

As a Customer Service Ambassador, your primary responsibility will be to provide exceptional customer service, answering questions, responding to complaints, and maintaining a positive, empathetic, and professional attitude toward customers at all times.

Duties and Responsibilities:
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Respond promptly to customer inquiries
  • Acknowledge and resolve customer complaints
  • Keep records of customer interactions, transactions, comments, and complaints
  • Meet store and individual target and KPI

You will also be responsible for carrying out any tasks entrusted by your direct manager in a manner that does not conflict with the interests of the Company.

Requirements:
  • Ability to stay calm when customers are stressed or upset
  • High level of customer service
  • High level of product knowledge
  • Understand customer needs

We're looking for someone who is able to provide excellent customer service, has a high level of product knowledge, and can understand customer needs. If you have a high school diploma or equivalent qualification, you may be interested in this opportunity.

The salary for this position is estimated to be around $45,000 - $55,000 per year, based on industry standards and location.

We're an equal opportunities employer and welcome applications from all qualified candidates. Please note that we do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.



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