Customer Experience Leader for Financial Services
3 days ago
We are seeking a highly skilled Customer Experience Leader to join our team at Enaya Insurance.
Job DescriptionThe Customer Experience Leader will be responsible for optimizing customer service processes, managing customer service teams, and fostering a customer-centric culture across Enaya Insurance.
This role requires strong leadership skills, strategic thinking, and problem-solving abilities. The successful candidate will have a proven track record in driving multi-channel social media programs and sales/service call centers.
The Customer Experience Leader will work closely with brand managers, designers, e-commerce specialists, copywriters, PR professionals, and executives to ensure a unified approach to customer experience.
Key responsibilities include:
- Understanding customer needs and pain points and developing strategies to improve their experience
- Designing and optimizing customer journeys across multiple channels and touchpoints
- Utilizing data from CRM systems to tailor customer journeys, ensuring personalized and positive experiences
The ideal candidate will have a Bachelor's degree in Psychology, Communications, Marketing, Advertising, or a Business Management-related subject. LEAN, Six Sigma qualifications, and social media exposure would be an advantage.
Minimum 7 years' experience in a customer experience or related role in financial services, of which at least two years in a supervisory role, is required.
The salary range for this position is $80,000 - $120,000 per annum, depending on experience.
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