Business Excellence Director

18 hours ago


Kuwait City, Al Asimah Ooredoo Full time

Ooredoo is a global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. Our organization's DNA is built upon a shared passion for innovation and excellence. We are a dynamic and inclusive family united by our drive for success.

We believe that our people are at the heart of everything we do. In Kuwait, we employ approximately 1,000 talented individuals who contribute to making Ooredoo the number one choice for world-class communications services. The company's vision is to be among the top 20 telecommunications companies worldwide.

The role of Business Excellence Director is crucial in establishing and maintaining Ooredoo Kuwait's quality management system. This involves defining processes and controls that comply with ISO 9001 and applying Business Excellence and eTOM principles. The successful candidate will ensure alignment between strategic, operational, and performance management requirements.

Key responsibilities include:

  • Maintaining the quality management system and ensuring its adequacy and effectiveness.
  • Establishing and maintaining an EFQM related Business Excellence framework within Ooredoo Kuwait.
  • Managing various Management Systems, including Quality, Environment, Health and Safety, Information Security, and Business Continuity Management Systems.
  • Developing and implementing process maps and definitions for all key business processes.
  • Defining process performance management tools, such as SLAs, OLAs, and KPIs.
  • Leading periodic Business Excellence assessments to ensure process efficiency and policy implementation.

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