Store Director and Business Leader

7 hours ago


Kuwait City, Al Asimah LVMH Full time
Job Overview
As a Store Director at Galeries Lafayette Haussmann, you will lead a high-performing retail team to deliver exceptional customer experiences and drive business growth. You will be responsible for developing and implementing strategies to exceed commercial results, while coaching and developing your team members in a personable and hands-on style.

Key Responsibilities
  1. Team Management and Development:
    • Grow and develop your team through regular coaching, feedback, and individual development plans.
    • Identify, recruit, and develop talent, securing succession plans.
    • Manage and inspire the team to drive the business and create innovative solutions in an encouraging, empowering, positive, and motivating environment.
  2. Client Experience:
    • Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony 'in the moment'.
    • Manage customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
  3. Business Development:
    • Grow top-line sales by identifying opportunities and maximizing potential.
    • Develop, define, and implement relevant action plans in line with company needs and expectations.
    • Focus on category development within the store, collaborating with functions to maximize each category's potential.
  4. Operations:
    • Maintain a thorough understanding of policies, standards, and procedures, ensuring they are communicated and implemented.
    • Ensure flawless implementation and adoption of Retail tools and assets for FOH and BOH client and user experience.

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