
Airport Operations Manager
3 days ago
Company Overview:
Kuwait Airways is a leading airline that operates in the Middle East, providing safe and reliable transportation services to its passengers. The company is actively recruiting for the position of Airport Operations Manager in the Ground Handling department.
Job Description:
The Airport Operations Manager will be responsible for controlling airport operations related to passenger traffic and baggage handling, covering ticketing, passenger and baggage check-in, preparation of ships' papers, providing work direction for aircraft load planning and control, Lost and Found baggage handling and claims, etc. This includes liaising with Airport Government Authorities such as CAA, customs, and immigration for timely clearance of passengers prior to aircraft release.
Responsibilities:
- Perform control duties and exercise financial authority at the level established by manager Passenger Services.
- Receive duty from previous Shift Manager, review Duty Note Book, Daily Movement Report, and brief subordinates accordingly. Includes finalizing checking of uncompleted flights, following up on outstanding irregularities, reviewing telex messages and computer bookings on flights to be handled during his shift, assigning counter, transit, and other staff, dependent on anticipated workload, highlighting to subordinates cases that need special handling such as VIPs, patients, unaccompanied children, over-bookings, etc. and pointing out necessary handling procedures to ensure smooth operations during shift. Also represents KAC with other airlines for ground handling services (on shift).
- Coordinate passenger and baggage handling activities at Kuwait Airport arrival and departure lounges. Includes ticketing, passenger and baggage check-in, preparing ships' papers, investigating passenger complaints, liaising with Immigration, Customs, Security, and Health Authorities for timely clearance of passengers, baggage, and aircraft, and coordinating with Civil Aviation Authority for maintenance and repairs of airport facilities.
- Give direction and controls ramp service activities through Assistant Duty Manager, Ramp Control, related to aircraft loading and unloading covering preparation of Loading Instruction Report (LIR), actual loading of the aircraft to ensure maximum utilization of available space, preparation of Load and Trim Sheet. Includes reviewing special handling reports, investigating discrepancies therein, and liaising with Cargo and Mail senior personnel for timely dispatch of their load to avoid any aircraft delays.
Requirements:
- Bachelor's degree in Administration of Science or equivalent.
- 14 years' experience in airport operations in passenger services including required training courses.
- Very good knowledge of English.
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