Senior Customer Experience Manager
2 weeks ago
As an Enterprise Customer Experience Specialist, you will be responsible for ensuring that our enterprise customers are satisfied with the services they receive. You will assist in activities related to customer service functionality and effectiveness.
- Assist senior managers in providing expert direction and guidance on customer experience activities.
- Collaborate with leadership teams to drive brand loyalty and sales by presenting an outstanding store environment.
- Ensure timely placement of products and services delivered by the company.
- Participate in regional work-through sessions and share learning outcomes within retail teams.
- Map merchandising flows and partner with stakeholders to implement product merchandising strategies.
- Deliver world-class customer service by leveraging effective sales techniques and merchandising standards.
- Maintain performance management records and ensure fairness and consistency of approach and administration.
- Promote innovation within the customer experience team to improve operational effectiveness.
To qualify for this role, you must meet the below minimum requirements:
- Bachelor's degree
- Fluent in English and Arabic
- A minimum of two years of experience
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