Customer Experience Manager
6 days ago
We are seeking a strategic and data-driven professional to join our team in driving customer retention, engagement, and lifetime value through innovative strategies. This role is pivotal in ensuring the brand voice resonates across all customer touchpoints.
Key Responsibilities:- Own the end-to-end customer experience, ensuring alignment with business objectives and campaigns.
- Design targeted campaigns that balance customer relevance with brand storytelling.
- Analyze campaign performance to optimize ROI, using insights to refine segmentation, messaging, and timing.
- Develop and evolve the loyalty strategy to deepen customer engagement and repeat purchases.
- Collaborate with cross-functional teams to integrate loyalty benefits seamlessly into the customer journey.
- Track loyalty KPIs and identify opportunities for gamification or tiered rewards.
- Brief agencies on brand tonality, ensuring creatives reflect the brand voice.
- Build a library of modular creative assets for rapid campaign deployment.
- Translate complex datasets into actionable insights to inform strategy.
**Required Skills and Qualifications:**
- Bachelor's degree in marketing, Business, Data Analytics, or related field.
- 4–6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
- Proficiency in analytics tools and CRM platforms.
- Demonstrated ability to translate data into strategy.
**Benefits:**
- Mid-senior level position.
- Full-time employment.
- Marketing job function.
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