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Customer Experience Professional

3 weeks ago

Kuwait City, Al Asimah beBeeProfessional Full time
Customer Experience Professional

We are seeking a highly skilled Customer Experience Professional to join our team.

This is an exciting opportunity to work with a talented group of individuals who are passionate about delivering exceptional customer experiences.

The successful candidate will be responsible for ensuring that customers receive world-class service, support, and solutions.

  • Assist the Senior Manager to provide expert direction and guidance on customer experience activities.
  • Collaborate with the leadership team to drive brand loyalty and sales by presenting an outstanding store environment.
  • Ensure timely placement of products and services.
  • Participate in regional work-through sessions and share learning outcomes within the retail teams.
  • Map merchandising flow and partner with stakeholders to implement product merchandising, decision support, marketing, and promotional strategies.
  • Assist the Customer Experience team in delivering world-class customer service by leveraging effective sales techniques and merchandising standards.
  • Maintain performance management records and ensure fairness and consistency of approach and administration.
  • Promote innovation within the customer experience team to improve operational effectiveness and uncover new sales generation opportunities.
  • Launch and evaluate new programs and initiatives that impact business performance.

To qualify for this role, you must meet the below minimum requirements:

  • Bachelor's degree
  • Fluent in English and Arabic
  • A minimum of two years of experience.

Benefits:

Competitive salary and benefits package, excellent career growth opportunities, and a collaborative and dynamic work environment.

What We Offer:

A chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. A supportive and inclusive work environment that encourages creativity, innovation, and collaboration. Opportunities for professional growth and development, including training, mentorship, and education assistance. A comprehensive benefits package, including medical, dental, and vision coverage, as well as life insurance and disability protection. Paid time off, including vacation days, sick leave, and holidays. Access to state-of-the-art technology and tools to support your success. A fun and dynamic work environment with regular team-building events and activities.