Front Desk Operations Manager
2 weeks ago
We are seeking a professional and customer-focused Front Office Supervisor to join our team in Doha, Qatar. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.
Main Responsibilities:
- Manage and supervise front office staff to maintain high standards of guest satisfaction
- Oversee check-in, check-out, and room change procedures, ensuring accurate data entry into hotel systems
- Handle guest complaints, inquiries, and requests promptly and courteously
- Conduct shift briefings to communicate hotel activities and operational requirements
- Maintain cashier float and ensure accurate daily reporting of all financial transactions
- Implement and monitor standard reservation procedures
- Promote hotel services and loyalty programs to maximize revenue opportunities
- Ensure the front desk area is clean, organized, and presentable at all times
- Foster a collaborative work environment and mentor team members for professional growth
- Stay updated on industry trends and implement innovative practices to enhance guest experiences
Requirements:
- Minimum of 2-3 years of experience in hotel front office operations, with at least 2 years in a supervisory role
- Excellent written and verbal communication skills in English; knowledge of Arabic is a plus
- Strong leadership abilities with a proven track record of team management
- Proficiency in hotel management software and property management systems
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to work effectively in a fast-paced, multicultural environment
- Strong problem-solving and decision-making skills
- Detail-oriented with excellent organizational and time management abilities
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of local culture and customs in Doha, Qatar
- Demonstrated ability to handle high-pressure situations with professionalism and composure
About Us:
We value our team members and strive to create a positive work environment that encourages collaboration, growth, and innovation.
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