Front Desk Operations Manager

2 weeks ago


Kuwait City, Al Asimah beBee Careers Full time
Front Office Supervisor Job Opportunity

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Doha, Qatar. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.


Main Responsibilities:
  • Manage and supervise front office staff to maintain high standards of guest satisfaction
  • Oversee check-in, check-out, and room change procedures, ensuring accurate data entry into hotel systems
  • Handle guest complaints, inquiries, and requests promptly and courteously
  • Conduct shift briefings to communicate hotel activities and operational requirements
  • Maintain cashier float and ensure accurate daily reporting of all financial transactions
  • Implement and monitor standard reservation procedures
  • Promote hotel services and loyalty programs to maximize revenue opportunities
  • Ensure the front desk area is clean, organized, and presentable at all times
  • Foster a collaborative work environment and mentor team members for professional growth
  • Stay updated on industry trends and implement innovative practices to enhance guest experiences

Requirements:
  • Minimum of 2-3 years of experience in hotel front office operations, with at least 2 years in a supervisory role
  • Excellent written and verbal communication skills in English; knowledge of Arabic is a plus
  • Strong leadership abilities with a proven track record of team management
  • Proficiency in hotel management software and property management systems
  • Exceptional customer service skills with a focus on guest satisfaction
  • Ability to work effectively in a fast-paced, multicultural environment
  • Strong problem-solving and decision-making skills
  • Detail-oriented with excellent organizational and time management abilities
  • Flexibility to work various shifts, including weekends and holidays
  • Knowledge of local culture and customs in Doha, Qatar
  • Demonstrated ability to handle high-pressure situations with professionalism and composure

About Us:

We value our team members and strive to create a positive work environment that encourages collaboration, growth, and innovation.


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