Front Desk Manager
3 weeks ago
Bachelor of Hotel Management (Hotel Management)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job Description[day-to-day]
Our guests' memorable experiences have to start somewhere. So why not with you? We are looking for a new Front Desk Manager to take ownership of delivering exceptional first impressions by managing everything from registration and reservations to porter and concierge services.
Every day is different, but you will mostly be:
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we are making the right first impression
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members and taking the lead during an emergency or crisis
- Reporting to the Director of Rooms and managing a team of front desk employees across several specialisms
Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred
Company Industry- Hotels
- Hospitality
- Front Desk
- Front Desk Manager
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