Events Coordinator

1 week ago


Kuwait City, Al Asimah Ooredoo Full time

About Ooredoo:

Ooredoo is a global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia.

We cover a population of over half a billion people and serve more than 68 million customers worldwide.

In Kuwait, we have approximately 1,000 talented employees who are driving Ooredoo to be the number one choice for world-class communications services.

Purpose:

The primary goal of this role is to sell Ooredoo services, upgrade rate plans, and influence non-Ooredoo customers with new sales offers.

Maintain existing relationships and fulfill monthly targets, especially with clients classified as "B2B2C Customers" for Ooredoo.

Key Responsibilities:

  • Sales:
    • Develop and execute sales strategies to sell Ooredoo services and products.
    • Target high-value rates consumers and close deals through creative thinking and skilled communication.
    • Stay informed about industry trends and developments.
    • Provide ongoing customer support by reporting and gaining approvals where needed.
    • Activate lines, services, and ported-in customers efficiently to meet subscriber expectations.
    • Maintain high-quality customer service standards.
  • Quality Control:
    • Ensure drawers open and close according to finance standards daily.
    • Verify transactions before closing the cash register or cash drawer.
    • Handle cash, collect daily sales reports, and process collections.
    • Receive payments, issue receipts, and ensure accuracy of transactions and data input.
    • Process collection reports daily according to financial processes.
    • Match transactions submitted without any variances.
    • Deliver daily cash and credit card vouchers for Ooredoo services requiring applications.
  • SAF Management:
    • Ensure employee and customer signatures on SAF documents.
    • Verify transactions for submission to Head Office daily to avoid clawbacks.
    • Send signed SAF documents back to CCQC and upload scanned copies in RAS as attachments.
    • Take responsibility for self-improvement by staying informed about industry developments and innovations.
    • Perform other duties directed by supervisors to ease branch operations.
    • Upsell digital platforms and direct customers to process basic services through it.
    • Contribute to department communication plans through regular team meetings, events, and reports.
    • Share knowledge and expertise with colleagues.

Qualifications:

  • A higher secondary school degree or equivalent from a recognized institution is required.

Requirements:

  • A minimum of 3 years' experience in a relevant field is necessary.
  • Intensive knowledge of local market conditions is essential.
  • MS Office skills are mandatory.
  • Exceptional communication and interpersonal skills are required.
  • Fluent Arabic and English language skills, both written and spoken, are a must.


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