
Events Coordinator
1 week ago
About Ooredoo:
Ooredoo is a global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia.
We cover a population of over half a billion people and serve more than 68 million customers worldwide.
In Kuwait, we have approximately 1,000 talented employees who are driving Ooredoo to be the number one choice for world-class communications services.
Purpose:
The primary goal of this role is to sell Ooredoo services, upgrade rate plans, and influence non-Ooredoo customers with new sales offers.
Maintain existing relationships and fulfill monthly targets, especially with clients classified as "B2B2C Customers" for Ooredoo.
Key Responsibilities:
- Sales:
- Develop and execute sales strategies to sell Ooredoo services and products.
- Target high-value rates consumers and close deals through creative thinking and skilled communication.
- Stay informed about industry trends and developments.
- Provide ongoing customer support by reporting and gaining approvals where needed.
- Activate lines, services, and ported-in customers efficiently to meet subscriber expectations.
- Maintain high-quality customer service standards.
- Quality Control:
- Ensure drawers open and close according to finance standards daily.
- Verify transactions before closing the cash register or cash drawer.
- Handle cash, collect daily sales reports, and process collections.
- Receive payments, issue receipts, and ensure accuracy of transactions and data input.
- Process collection reports daily according to financial processes.
- Match transactions submitted without any variances.
- Deliver daily cash and credit card vouchers for Ooredoo services requiring applications.
- SAF Management:
- Ensure employee and customer signatures on SAF documents.
- Verify transactions for submission to Head Office daily to avoid clawbacks.
- Send signed SAF documents back to CCQC and upload scanned copies in RAS as attachments.
- Take responsibility for self-improvement by staying informed about industry developments and innovations.
- Perform other duties directed by supervisors to ease branch operations.
- Upsell digital platforms and direct customers to process basic services through it.
- Contribute to department communication plans through regular team meetings, events, and reports.
- Share knowledge and expertise with colleagues.
Qualifications:
- A higher secondary school degree or equivalent from a recognized institution is required.
Requirements:
- A minimum of 3 years' experience in a relevant field is necessary.
- Intensive knowledge of local market conditions is essential.
- MS Office skills are mandatory.
- Exceptional communication and interpersonal skills are required.
- Fluent Arabic and English language skills, both written and spoken, are a must.
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